Utilities can now provide information about outages, payments, usage and even prepaid meter status via text message. Whether done automatically by integrating with one of our many partners or manually using our web-based apps we get the information to your customers when they need it most.

Studies show that 80% of utility customers - of all demographics - prefer receiving outage and payment alerts via text instead of email or calls.

It's simple to setup and the lowest cost method of communicating with your customer base. It can be done automatically through an interface between your outage management system (OMS) or billing provider and our system. You set the criteria – when something happens or reaches a predetermined threshold, alerts are automatically sent to a single cell phone or group of cell phones, advising them of the occurrence (outages, overdue bills, etc.).

You can send messages manually use our simple web-based apps or integrate into your OMS or billing provider using TextPower’s sophisticated SOAP interface (a form of computer-to-computer communication). You benefit from reduced costs, improved customer service, significant reductions in consumption and improved customer satisfaction.

Alerts and updates can also be sent manually using our simple, straightforward web-based apps. Login from anywhere to send messages securely to your entire database or selected groups of employees, customers or other personnel.

Utilities of all sizes, all around the country, are using TextPower's SmartAlerts™ to help them communicate directly with their customers.